Terms and Conditions

Terms & Conditions
1. Scope of the General Terms and Conditions (T&C)
1.1 All deliveries, services and offerings of the Tandia s.r.o. (hereinafter: Tandia) shall exclusively be carried out on the basis of these General Terms and Conditions, unless explicitly otherwise agreed in writing by the parties. The latest version of the following General Terms and Conditions at the time of the order shall always apply.
1.2 Contractual conditions that are set forth by the customer or a third party shall not become contractual content, even if Tandia does not object to the conditions.
2. Company Name and Address
Tandia s.r.o. , Záhradnícka 85, 82108 Bratislava, SLOVAKIA
Important: This is not the return address! See point 17.
3. Contract Conclusion
3.1. The depiction of the products on the Tandia online shop does not constitute a legally binding offer, but rather a non-binding e-catalog. By clicking on the "order now" button, you are submitting a binding order of the items contained in the shopping cart. Order acceptance is confirmed via an automated e-mail ("order confirmation") immediately after sending the order and does not yet constitute acceptance of the contract.
3.2. The binding acceptance of the offer takes place only through delivery of the goods. We will inform you of this by e-mail in a separate shipping and contract confirmation ("order confirmation"). If you do not receive a shipment notification within 7 days after placing the order you are no longer bound to your offer / order. In case of unavailability of the ordered goods, we reserve the right not to deliver. In this case we will inform you immediately and refund any payments received. You can track the status of your order in the "My Account" section under "Orders". Deviating from this a purchase contract is concluded:
- when paying in advance at the time of the request for payment
- when paying by direct bank transfer or PayPal with confirmation of the payment instruction to us
- for payment by credit card using Thrustpay with completion of the ordering process.
4. Import Regulations
4.1. Please follow the import regulations in your country and inform us of any particularities with the import regulations.
4.2. Additional customs duties and fees apply for deliveries to non-EU foreign countries. Please obtain more information from your local customs authorities.
5. Price Information
5.1. The specified prices refer to the item published online with the matching description.
5.2. Prices are final prices, e.g. they include the applicable statutory VAT; shipping costs are extra. Shipping costs shall be clearly communicated to you on the product pages, in the shopping cart system and once more on the order page.
6. Payment
6.1. All sales prices must be immediately paid to our account, PayPal, credit card, or instant transfer after contract conclusion. If you select the "pre-payment" payment method, we will provide our bank information in the order confirmation.
The following payment options are generally available to the customer:
Instant transfer, bank transfer in advance, PayPal, credit card (MasterCard/Visa) using Trustpay (external service).

Trustpay: Your account/Credit or Debit card will be debited immediately after the order is placed.
7. Default
Should the customer be in default of payments due, then Tandia shall have the right to invoice statutory default interest. The assertion of greater default damage shall not be excluded.
8. Objections and Offsetting
8.1. Objections to the amount of a Tandia invoice must be presented in writing within 14 days after receiving the invoice enclosed with the goods or sent by email. Legal claims that may be asserted, even upon expiry of the time period, shall remain unaffected.
8.2. The customer may only offset claims from Tandia arising from this agreement with uncontested or legally established claims.
8.3. The customer may only assert a right of retention if it is based on the same contractual relationship.
9. Reservation of Title
The goods shall remain the property of Tandia until payment is made in full and permanently. During the duration of the reservation of title, the customer shall have the right to own and use the item purchased as per the contract if the customer timely complies with payment obligations.
10. Liability and Warranty
10.1. Warranty and liability are determined according to legal provisions, particularly according to § 620 Občianskeho zákonníka of Slovak republic, unless otherwise specified by the following provisions.
10.2. Tandia is not liable for damages caused by improper usage, improper handling, maintenance or cleaning, usage of improper detergents or cleaning chemicals.
10.3. Tandia shall be liable for intent and gross negligence. Tandia shall only be liable for intent and gross negligence of an essential contractual obligation and for damages arising from injury to life, body or health. This exclusion of liability shall not apply for the guaranteed condition of goods.
10.4. In cases that do not pertain to damages arising from injury to life, body or health or pertain to the guaranteed condition of goods, liability for light negligence shall be limited in sum to the amount of foreseeable damage that is typically expected with its occurrence.
10.5. If the products are delivered intact, a damaged cardboard packaging will not entitle the customer to make complaints in accordance with „Zákon 102/2014 Z. z. - Zákon o ochrane spotrebiteľa in Slovak republic"
10.6. The provisions of the product liability law shall remain unaffected.
11. Address for Complaints
Complains arising from this contract must be submitted in writing to:
Tandia s.r.o. , Záhradnícka 85, 82108 Bratislava, SLOVAKIA
Important: This is not the return address! See point 17.
12. Complaint / dispute resolution
Under current law, we are obliged to inform consumers of the existence of the European online dispute resolution platform, which can be used to resolve disputes without the need for a court of law. The European Commission is responsible for setting up the platform.

Since February 15, 2016, the European Commission has provided a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes linked to their online order without the intervention of a court. The dispute resolution platform can be accessed via this external link

However, we would like to point out that we are generally not willing to participate in dispute resolution procedures within the context of the European Online Dispute Resolution Platform.
13. Delivery
Delivery times may amount up to 5 days. Should delivery times differ, we shall provide a notification on the respective product page.
14. Statute of Limitations
The statute of limitations shall be based on legal provisions.
15. Written Form Requirement
Changes to the contract and ancillary agreements must be made in writing to be effective. The written form requirement shall also apply to foregoing the written form requirement.
16. Identifiable Address
Tandia's identifiable address is as follows:
Tandia s.r.o. , Záhradnícka 85, 82108 Bratislava, SLOVAKIA
Important: This is not the return address! See point 17.
17. Cancellation Policy
17.1. Statutory Right of Cancellation
Right of Cancellation
We can not cancel your orders for technical reasons. Your orders will be sent to the dispatch warehouse within a very short time and will not be released for cancellation after this date.
Non-EU customers: All sales made outside of the European Union (EU) (e.g. from UK or US) are final and can not be returned. EU customers: You shall have the right to cancel this contract by returning the goods within fourteen days without specifying reasons. The return period is fourteen days from the day on which you or a third party appointed by you (who is not the carrier) has taken possession of the last goods.
To exercise your right of cancellation, you must inform us (Tandia s.r.o. , Záhradnícka 85, 82108 Bratislava, SLOVAKIA (Important: This is not the return address!), Telephone: +421 903 850 568, E-mail: Customer Support) about your decision to cancel this contract via a clear statement (e.g. a letter sent by mail or e-mail). To that end, you may use the sample revocation form but this is not required. To comply with the cancellation period, you simply need to give notice that you are exercising the right of cancellation before expiry of the cancellation period.
Returns address: Tandia s.r.o. , Záhradnícka 85, 82108 Bratislava, SLOVAKIA
Consequences of Cancellation
If you cancel this contract, then we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your selection of a delivery method that differs from the low-cost standard delivery we offer), no later than fourteen days from the day on which we receive your message regarding your cancellation of this contract. For this refund, we shall use the same payment method that you have used in the original transaction, unless otherwise stipulated with you; you shall be charged no fees due to this refund in any case. We may refuse the refund until we receive the goods back.
You must immediately and, in any case, return or hand over the goods to us within fourteen days from the day on which you inform us about the contract cancellation. The period shall be preserved when you send the goods before expiry of the fourteen-day period. You shall bear the costs for returning the goods. We may request you to pay loss of value in the goods, if this loss of value is attributed to handling the goods in a way that is not necessary to verify the quality, properties and operation of the goods.
17.2. Additional Information about the Right of Cancellation
Please fill out the return slip included in your shipment for the item that you wish to return, place it together with the undamaged goods—in original packaging, if possible—in the package and carefully adhere it. We will consider filled-out return slips as an exercise of your right of return.
End of Cancellation Policy
18. Final Provisions
18.1. The sale to merchants within the meaning of the Slovak Commercial Code (Obchodný zákonník 513/1991 Zb. in actual revision) is excluded. We assume that you will place the order in a personal capacity.
18.2. Law of Slovak Republic shall apply, with the exclusion of the UN Sales Convention.
18.3. Should clauses of this contract be invalid or lose their validity, the remainder of the contract shall remain effective. A regulation that comes closest to the will of the contractual parties shall replace the invalid clause.
18.4. In the case that Tandia identifies security-relevant risks or gaps in the context of the use of the online store or the associated user accounts, Tandia reserves the right to take measures to prevent possible risks. This may lead to a temporary restriction of the usability of the online store or the user accounts.
19. Business Hours
Our customer service team is available to assist you via phone support during the following business hours:
Monday to Friday from 10:00 am to 4:00 pm
You can also reach us via E-Mail support here.